Frequently asked questions
Everything you need to plan your riverside stay.
Booking and payment
How can I change or cancel my booking?
Contact the team that sent your booking confirmation email.
I cannot find my confirmation email. What should I do?
Check your spam folder and the email address used when booking. If you still cannot find it, email Location@gestionprohost.com.
Which payment methods do you accept?
We only accept online credit card payments. Cash payments are not accepted.
Do you offer rates for groups or longer stays?
For a large group or a stay of 10 days or more, send your request to Location@gestionprohost.com.
Do you offer corporate rates?
Regular rates apply unless you are booking for a large group or staying for 10 days or more. Email us for these requests.
Arrival and departure
What are the check-in and check-out times?
Check-in is from 4 p.m. and check-out is by 11 a.m.
Can I arrive before 4 p.m.?
We cannot confirm early check-in. Our team needs enough time to complete the cleaning between stays.
Can I arrive late at night?
Yes. Check-in is self-service, and you receive a code to access the lockbox containing your key.
Is there a reception desk? How do I get my key?
There is no reception desk. Your key is in a lockbox at your chalet's door. The code is sent by email when you book on our website, or through the platform used for your booking.
What should I do before leaving?
Wash the dishes you used, place your garbage and recycling in the green and blue bins in the parking area, and return the key to its lockbox.
Where can I park?
You can park directly in front of your chalet.
Can I park a large RV?
Send a request by email and obtain approval first. RV parking is only allowed in special circumstances.
Can I leave my car after my stay ends?
No. Parking is only available for the duration of your stay. A vehicle left after your stay may be towed at your expense.
Chalets and amenities
Is Wi-Fi free? Where can I find the password?
Yes, Wi-Fi is free. The password is displayed inside your chalet.
Do the chalets have air conditioning?
Yes. All chalets have air conditioning, and you can adjust the temperature.
Is a BBQ included?
Yes, a BBQ is included, including at Chalet 12.
Can I request an extra bed?
No, extra beds are not available. The maximum occupancy listed for each chalet must be respected.
Are there electric vehicle chargers?
Yes. Two chargers are located near Chalet 10 and are available to guests staying with us.
Can I smoke inside my chalet?
No. Les Chalets Bleus is a non-smoking property.
Is breakfast included?
We do not serve breakfast. Coffee is provided free of charge, and your chalet has a kitchen for preparing your own meals.
Is firewood provided?
No, firewood is not provided. Neighbours in the area sell it.
Is daily housekeeping provided?
No. The housekeeping team comes only at the end of your stay.
How can I request supplies or help during my stay?
Send a written request through the system you used to book, whether our website, Airbnb, Vrbo or Booking.
Can I watch movies on the TV?
Yes. The Roku smart TV lets you connect to apps such as Netflix, Disney, Crave and Radio-Canada.
Pets
Are pets welcome?
Yes, pets are welcome in the chalets. Please include them when booking on our website. A small additional fee applies.
Area and activities
Where can I find ideas for things to do nearby?
Each chalet has a comprehensive guide with recommendations and pictures to help you explore the area.
Can I fish in the river?
Before fishing, check the current provincial and municipal rules for the location and dates of your stay.
Can visitors join me on the riverbank?
No. The riverbank is reserved for guests staying at Les Chalets Bleus.
Your next stay by the river?
Choose your dates. Find your chalet.